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Interpersonal
Skills
A powerful seminar for every
communicator looking to climb the ladder of success
 |
If you want to
become a more effective communicator ... |
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If you want to
enjoy outstanding working relationships with everyone, every day,
and become a people master ... |
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If you want to
increase the level of mutual support between employees and managers
... |
... this
excellent seminar is the mechanism that will produce visible results.
Because business dictates that we must work with a wide variety
of people, we need to excel at interpersonal communication in order
to succeed. The day-to-day operation of any business necessitates our
interaction with others. The initial contact by telephone, letter, or
brochure with a prospective customer or client will either go forward
or come to an immediate halt. Negotiation and the close
of a sale depend significantly on how we read people and
communicate with them. It is exhilarating, and it is the pinnacle of success
when business continues to escalate because of smooth, productive
discussions, meetings and other communications. It is, however, also very
noticeable and detrimental when there is a breakdown in communication.
Employee morale diminishes as customers prepare to flee what they perceive
as the proverbial sinking ship. If we are not only to stay afloat,
but sail smoothly into the global market, we need to continue to enhance
our communication skills. The nearest competitor has already figured
that out.
Who will benefit ...
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Receptionists
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Secretaries |
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Customer
Service Representatives |
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Sales and
Marketing Staff |
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Supervisors
and Managers |
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Directors |
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Executive
management |
What is the presentation format ...
Your certified trainer will tailor this one-day interactive seminar
to meet your organization's specific needs and objectives. In addition
to using overhead slides, attendees will participate in discussion and
group activities. Exercises in the workbook will provide additional
reinforcement, validate the need for developing this skill, and act
as a resource after the seminar. Questions are encouraged and welcomed.
Key learning points ...
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Use an easy
assessment to pinpoint anyone's personality type |
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Develop strategies
for what to do about people and situations you cannot change |
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Control conversations
by listening |
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Employ the
power of remembering names |
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Activate
seven approaches to avoid at all costs when faced with complaints |
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Say no
and preserve good relationships |
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React to
a perceived personal attack appropriately and without losing self-esteem |
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Admit mistakes
without losing respect |
As
a result of this training ...
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Communication
will be easy, smooth, and enjoyable |
|
Business will
be more likely to increase |
|
Staff will
be more open to business-related exchanges |
|
Employees will
smile |
|
Productivity
will increase |
|
Customers will
be pleased |
|
Opportunities
for repeat business will rise |
|
Morale and
esteem will soar |
Program Agenda
People Skills for Improving
Your Interpersonal Communication
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Vital interpersonal
skills and how to incorporate them into your own work style. |
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The power of silence: How to communicate better while actually
saying nothing! |
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Recognizing
and understanding the signals of non-verbal and verbal communication.
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How to recognize
and apply good listening behavior. |
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Dealing with
interferences that can encumber interpersonal communication.
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People Skills for Daily Interaction
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Utilize an
easy assessment to pinpoint anyone's personality type... and
customize your approach and relationship to any individual.
|
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Use
the knowledge of an individual's personality profile to mutual
advantage. |
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Employ
the strengths of the team's individual personality traits.
|
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Distribute
information to a particular personality to yield positive results. |
Relating to Difficult Personalities
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Precise parameters
that help you handle complainers diplomatically. |
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How to select
the right tool from the personality toolbox to control a difficult
situation. |
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Seven approaches
to avoid at all costs when faced with complaints. |
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How to admit
mistakes and errors without losing respect and reputation.
|
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Specific
tips for dealing with the most difficult office "ogres" —
gossips,
manipulators, sneaks, goof-offs, wallflowers and more!
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Making Your First Impression
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How to make
a positive and unforgettable impression in 4 minutes or less. |
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Avoiding 3 common handshake blunders and creating 4 handshake bonuses.
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The art of
"small-talk"... How to converse easily in unfamiliar settings
or with new acquaintances. |
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3 simple
traps to avoid when talking. |
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How to climb
the ladder of success by remembering someone's name. |
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3 invaluable
steps for remembering names. |
Advancing Your Professional
Image
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Jet
propel yourself to success via the thank-you note. |
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Integrate
the business card when disseminating information. |
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Learn
how to demonstrate
panache. |
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Communicate
the right message by applying appropriate etiquette to specific
occasions. |
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Determine
your "charisma quotient." |
Promoting Yourself and Your
Ideas
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How to
"work a room" —
and make dozens more meaningful contacts at conventions,
meetings, seminars and other professional gatherings. |
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Five deadly
"career stoppers" that can put the brakes on your goals and ambitions.
|
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Specific
ways to build and enhance key professional relationships.
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The basics
of negotiation: How to hammer out agreements where everyone feels
like a winner. |
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Ways to build
trust and loyalty at every level of your organization.
|
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How to present
your ideas so that you get credit without creating jealousy or
resentment. |
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How to open closed doors by proposing new alternatives. |
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| 
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