How to Manage Multi-Generational Teams Bridge the generation gap to improve workflow, overcome differences, and achieve success 1-Hour CareerTrack Audio Conference — September 9, 2010! There's no doubt about it, managing a team of any size and makeup can be a challenging task. When employees have different personalities, workstyles, habits, values, and goals, conflict is bound to arise and productivity can quickly falter. However, in today's fast-paced work environment, there's no time for continued conflict and stress among team members. Making dynamic teams of all shapes and sizes function seamlessly is crucial to achieving success in every organization. Do you have the tools and techniques necessary for helping your team members bridge the generation gap and work toward common goals? Diversity in the workplace is a key to getting ahead and uncovering workable solutions to problems. Task teams achieve success by pooling resources and brainstorming among team members of different ethnicities, abilities, and lifestyles. For the first time in history, four unique generations are represented in the workplace, all bringing to the table different perspectives, talents, and values. But with change and diversity comes growing pains and friction, so managers must learn to utilize these differences as a catalyst for success. Discover proven, workable tactics for managing teams of any makeup! You've probably dealt with employees who resist change, refuse to cooperate, or get caught up in miscommunication. Policies and management styles that are embraced by one group of employees may be rejected or even anger others. As a manager, you're tasked with facilitating cooperative, harmonious teamwork among individuals of all types and varying ages — a task that you can't take lightly. Figuring out what makes each employee tick and optimal ways for individuals to work together can be time-consuming and painstaking, but the alternative just isn't an option. Can you relate to any of these situations? Mary likes to come in early and get right to work. She focuses on results and gets enjoyment from completing her assignments quickly and efficiently so she can leave and tend to her family. Emma is single and prefers to get a later start on her day. However, she is willing to work nights and weekends to ensure projects are completed on time. At times, Mary and Emma have to work together, and their schedules cause problems with deadline-driven assignments. How you can you get them to understand each other and collaborate more successfully? John has been with his organization for years and is most comfortable working on projects in a manner he is used to. However, in team meetings, James, who just joined the organization, offers up lots of new ideas and contends that doing things the old way isn't necessarily the best way. John resents James for coming in and having all the answers without knowing the processes, while James thinks John is just stuck in his ways and afraid of change. Is there opportunity to get John and James on the same page and move forward effectively? Donna, a baby boomer who's been in the workforce for years, prefers to have routine conversations with teammates and managers to ensure progress is made and projects stay on schedule. Brad came to the organization fresh out of school and thinks these face-to-face meetings are a waste of time and energy when communication can be done quickly through e-mail and chat. What tactics can be used to keep the difference in communications styles from causing conflict and stalling productivity? If you've been faced with these or similar situations, this one-hour audio conference is training you simply can't do without! We'll provide you with tips, strategies, and techniques for managing teams of any size and any makeup that get people of all ages, workstyles, and generations to work together seamlessly. Who should attend? Managers, supervisors, team leaders, project managers, executives, and every member of your organization who is responsible for ensuring diverse teams work effectively to reach desired goals will benefit from this event! In one information-packed hour with our management expert, we'll provide answers to valuable questions such as: Which individuals make up these "generations" and how do they differ? Why do generations matter? Aren't workers of all ages basically the same? How can generational differences interfere with communication and results? What can managers do to minimize friction and misunderstandings in a cross-generational team? How can individuals of different generations come together to complement and support one another? What are the keys to motivating team members from various generations? How are they different and how are they similar? How are leaders from different generations perceived and how can the perceptions be improved? What can team leaders do to communicate effectively will all generations in the same room at the same time? Don't spend another day struggling to turn your dynamic team into a collaborative, cooperative, and productive work group. Enroll now in this powerful audio conference to uncover valuable, proven solutions for helping team members of every generation improve workflow, overcome differences, and achieve success.   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you are dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 2 pm Eastern 1 pm Central 12 pm Mountain 11 am Pacific 10 am Alaskan 8 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation e-mail 2 days prior to the event containing your pin number and a link to download your note-taking guide. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder e-mails. To verify your registration, you will be prompted to enter your pin number found in your confirmation and reminder e-mails. You will be connected to the conference and placed on hold until the conference begins. Your registration allows you one phone connection for unlimited participants. That's it … sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Conference Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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