How to Manage Emotions in the Workplace Anticipate conflict, minimize tension, and thrive under pressure 1-Hour CareerTrack Audio Conference — March 30, 2012! At work, you're faced with difficult challenges, tight time constraints, and trying relationships. While managing everything on your to-do list and everyone you deal with, emotions can easily flare up and situations can become tense. Do you have the tools needed to maintain steady self-control in the face of confrontation, conflict, and change? It is all too easy for situations to become emotionally charged in the workplace. One cross word, bad mood, or mishandled situation can damage a relationship deeply. The instability and uncertainty surrounding businesses today only increases the pressure you feel to perform at your peak. And, as ongoing changes take their toll on you, it's easy to feel overwhelmed, overworked, and completely stressed out. Think about the situations in which you've found yourself feeling flustered and frustrated. Maybe you've witnessed others experience emotional outbreaks at work. Have you ever dealt with an issue, either personal or professional, by taking your frustrations out on someone in the workplace — even though it had nothing do with him or her? Do you feel like there's too much to do and not enough time or resources to do it … and you might snap at the next request that comes your way? Have you avoided confronting an employee or coworker because you're unsure of the best way to deal with the situation should it become emotional? Do you hide your emotions at work for fear of "losing it"? Do you let your emotions go and feel you can pick up the pieces after the fact? Do you work with others who have emotional outbursts at the office and need a better outlet for dealing with emotionally charged situations? If you are familiar with any of the situations listed above, you need to register for this life-changing one-hour audio conference. With the tips and techniques provided, you'll learn how to remain calm and clearheaded in any situation — and stay positive and productive even when the chaos is overwhelming. You'll be able to implement what you learn immediately, and see positive changes in your work life as soon as you return to your desk. Emotions in the workplace can have a negative impact on productivity, teamwork, and creativity — while increasing the stress and pressure you feel each day. What would your workday look like if you knew how to respond to situations with a level head, minimize conflict among your team members, and manage your days in this unpredictable work environment? You can take control of the emotions that have sabotaged you in the past and respond to tough situations with poise and confidence. Attend this powerful audio conference and learn the strategies needed to transform yourself, your professional relationships, and your life! In just one hour with our expert, you will learn to: Understand emotions in the workplace How to weed through the vast array of emotions — and separate the good from the bad Anger signals that are often mistaken for something else Maintain emotional balance and stay in control 3 approaches to emotional situations and possible outcomes for each Tips to help you keep your cool when you're about to explode Recovery techniques (and damage control) to help earn back your credibility after you've "lost it" Physical symptoms that provide clues indicating you need to take a break Handle emotionally-charged situations Techniques for responding to other people's outbursts How to identify and understand others' "hot button" issues 4 steps for creating a positive outcome from an emotionally charged situation Who will benefit? Managers, supervisors, team leaders, administrative professionals, and every member of your organization who wants to manage emotions — both their own and those of others! This motivating program will give you and your coworkers the skills needed to keep you focused and effective, even under workplace pressure. Don't let these trying times keep you from performing at your best and succeeding in your career. Get the skills you need to develop unwavering self-control, and achieve positive results from all your personal interactions!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you are dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 1 pm Eastern 12 pm Central 11 am Mountain 10 am Pacific 9 am Alaskan 7 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation e-mail 2 days prior to the event containing your pin number and a link to download your note-taking guide. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder e-mails. To verify your registration, you will be prompted to enter your pin number found in your confirmation and reminder e-mails. You will be connected to the conference and placed on hold until the conference begins. Your registration allows you one phone connection for unlimited participants. That's it … sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Conference Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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